Thank you for playing ChessHop! If you encounter any technical issues or have inquiries about in-app purchases, you can find answers or get help here.
Due to network latency, your purchase might take a moment. You can also try restarting the app and tapping "Restore Purchases" in the Store. If the issue persists, please send us a screenshot of your App Store receipt via the contact email below.
Please ensure you have a stable internet connection. The AI coach responses require server processing and might time out on weak networks. If your connection is good but the error persists, please try force closing and reopening the app.
We welcome your feedback! For any feature suggestions or bug reports, simply email us, and we will work on improvements.
If you need further assistance from our support team, feel free to reach out: