Technical Support

Thank you for playing BlockMono! If you run into any technical issues or have questions about in-app purchases, you can find answers or get help here.

Frequently Asked Questions (FAQ)

1. What should I do if my purchased coins haven't arrived?

Due to network latency, your purchase may take a moment to arrive. Try restarting the app and tapping "Restore Purchases" on the Store screen. If it still doesn't work, please email us a screenshot of your App Store receipt using the address below.

2. The leaderboard isn't showing, or my scores aren't uploading?

Leaderboards rely on Apple Game Center. Go to your device's System Settings → Game Center and make sure you're signed in, then allow Game Center access the first time you open the leaderboard. Once signed in, your score is submitted automatically at the end of each round.

3. How do I change the language or reset my progress?

Go to Settings → Game language in the app to switch between 中文 and English at any time; the interface updates instantly. To start over, use Reset Scores in Settings to clear your best scores and history (this cannot be undone).

4. How do I suggest features or report bugs?

We'd love your feedback! For any feature suggestions or bug reports, just email our support address and we'll work on improvements.

Contact Us

If you need further assistance from our support team, feel free to reach out:

Support Email: appally@gmail.com